Privacy Policy

Close180.com (“Close180”, “Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the “Platform” or “Service”). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information You Provide

When you register for an account, subscribe to our services, or contact us, we may collect:

• Account Information: Name, email address, phone number, company name, job title
• Billing Information: Payment card details, billing address (processed securely through our payment processor)
• Profile Information: Profile picture, preferences, settings
• Communications: Messages you send us, support tickets, feedback

Information Collected Automatically

When you access or use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, clicks, navigation paths
• Cookies and Tracking Technologies: Session cookies, analytics cookies, functional cookies
• Log Data: Access times, error logs, referring URLs

Customer Data

As a business platform, you may upload or input data about your customers, contacts, or clients (“Customer Data”). This may include names, email addresses, phone numbers, transaction history, and other information you choose to store. You are the data controller for Customer Data, and we process it on your behalf as a data processor.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver, maintain, and improve our Platform and its features
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communications: To send service updates, security alerts, and administrative messages
• Marketing: To send promotional communications (with your consent where required)
• Analytics: To understand usage patterns and improve our services
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and respond to lawful requests

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, email delivery)
• Third-Party Integrations: When you connect third-party services (e.g., Google, Twilio, Stripe), we share necessary data to enable those integrations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect the rights, property, or safety of Close180, our users, or others
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how visitors interact with our Platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you terminate your account, we will delete or anonymize your data within a reasonable period, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@close180.com. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Close180 is headquartered in Canada. If you are accessing the Platform from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our servers or service providers are located. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) including access, rectification, erasure, restriction, portability, and objection. Our legal bases for processing include contract performance, legitimate interests, legal obligations, and consent where applicable.

12. Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct your personal information. We comply with Canadian privacy laws and the principles of accountability, consent, and safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Close180
Email: support@close180.com
Address: 325 Front St West, Toronto, ON M5V 2Y1, Canada

For data protection inquiries in the EU, you may also contact our representative or the supervisory authority in your jurisdiction.